Welcome to IAS COVID-19 Converence support environment

Below, you can find some practical information about the HIVR4P // Virtual Platform.

If you have additional questions or need assistance, please contact hivr4p2021@key4events.com. The team will answer any questions you might have about the HIVR4P // Virtual Platform.

What can I expect from the conference?

The IAS COVID-19 Conference is an innovative learning experience hosted entirely online. It will allow attendees to browse through all activities (live and on-demand sessions, e-posters, satellite sessions, etc.) with presentations from worldwide experts in their field.

Our top tips

Navigation
On the IAS COVID-19 Conference Platform, you can see links to three LIVE channels and four LIVE SATELLITE channels. You can access the main live sessions of the conference from there.
Search
You can search for specific content, such as a presenter, presentation title and company name. Use the search option available on the top right corner.
Live Chat
We offer a chat on the main page of the platform. Via the chat, you can have a live interaction with everyone who is currently on the platform. Reach out to your fellows and have a conversation.
Also, don’t forget to take a look at the Networking area where you will find different Corners.

Technical Information

What device can I use to accessIAS COVID-19 Conference platform?

This platform is accessible via any device that can connect to the internet via an internet browser; this could be your desktop, laptop, tablet or smartphone. The experience is fully responsive to any device. If you log in with the same account from a different device, you pick up where you left off. You can log in from different devices on your IAS COVID-19 Conference account. However, note that you can only watch sessions on one device at a time.

How do I watch presentations on my mobile device?

This platform is mobile responsive and is automatically formatted to play on most mobile devices. Simply log in on your mobile device. We cannot guarantee compatibility with every mobile device as operating system requirements frequently vary.

Are there any technical requirements needed to access the IAS COVID-19 Conference?

This platform is designed to be easily accessible for all delegates. To access the platform, you will simply need a device with audio (desktop, laptop, tablet, smartphone) and a stable internet connection.

In order to have the best experience, we recommend using the latest version of Google Chrome, Firefox or Edge for Windows and Google Chrome, Firefox or Safari for Mac users.

Please note: Internet Explorer for Windows (all versions) is not supported.

For more technical information please refer to the table below:

Tech Spec Grid

Getting the best view

For the best IAS COVID-19 Conference experience, please ensure that you zoom out on your web browser to see the full page view.

If you are using Google Chrome, press Ctrl and – to zoom out. On Windows 10, to set screen zoom, right click on your desktop and select Display settings from the popup menu. Zoom can be adjusted in the popup window.

Seeing blank screens or spinning circles?

If you are seeing a blank, white screen or just a blank screen when trying to view a session, then you can try to hit the Refresh button, located in the top-right of the screen. If this fails then we recommend that you clear your browser’s cache. For less technical users, this guide will walk you through the process: https://www.refreshyourcache.com/en/home/

If you are seeing a blank screen with a spinning circle then the stream you are trying to view has already ended and we are awaiting the next session to begin.

Check your system

Please conduct a system check and pay special attention to ad-blockers and firewalls to make sure your system is ready to give you the best possible experience.

General FAQ

How do I log into the Conference Platform?

To open the IAS COVID-19 Conference platform, a Conference Account is required. Your Conference Account, accessed via the IAS COVID-19 Conference website, is linked to the email address you used for registration.

We recommend you check your Conference Account prior to the event to ensure your registration status is shown as Registration Confirmed. Without this, you will not be able to access the IAS COVID-19 Conference.

Have you interacted with us using two or more different emails?

To access the IAS COVID-19 Conference, use the email you registered with.

Is the online programme the same as the programme at a glance?

No. The online programme is an in-depth hour-by-hour, day-by-day programme, outlining all programme sessions and activities. The programme at a glance gives you a much broader overview of when things are happening across the conference period.

How do I see the schedule of all sessions at the conference?

The online programme provides an in-depth hour-by-hour, day-by-day programme, outlining all programme sessions. Each live session starts at the time (UTC) indicated on the online programme. If you missed a live session, it will be available on-demand within 24 hours on the conference platform.

All the session times are indicated in “UTC”. What does that mean and what time zone is that?

Coordinated Universal Time or UTC is the primary time standard by which the world regulates clocks and time. Time Zone Convertor.

Are all live sessions also available on-demand?

Yes, live sessions will be recorded and available in the on-demand channel.

Will I receive CME credits at HIVR4P // Virtual?

Unfortunately, we will not be offering CME credits at HIVR4P // Virtual.

Need more help?

Please visit the help desk on the conference platform for technical support or to report misconduct.

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